Our customers must always feel at home, Studio should feel like a familiar friend.
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Customer first is our very simple mission statement. If we are serving the customer correctly, everything else will fall into place. The team strive to achieve customer first all day every day. We want our customers to know that their needs are the most important thing we are dealing with, providing excellent service at all times.
Take a look at our core values tree
Our customers must always feel at home, Studio should feel like a familiar friend.
Strive to create memorable experience, benchmarking, achieving high standards.
We will always have a positive “Can-Do” attitude.
We will remain open minded, act fresh and aim to be different.
Studio is a place where people feel creative and enjoy the environments.
Respect everyone and everything and aim to do the right thing.
Be ourselves & have fun.
Presentation is everything.
We are always evolving and working with the future in mind.
We will be excellent communicators, both internally and externally, looking, listening, smiling and thinking.
Excellent customer service
Fresh, quality, healthy and locally sourced food
Ease of access from mainline stations and public transport
On-site AV/IT support technicians
Contemporary vibrant event spaces
No hidden costs, great value
Easy and fast booking system
Committed environmental and sustainability policies
The studio provided a really creative and exciting space to deliver our event. All the staff were friendly and more than accommodating and we will definitely be approaching the studio when we have events in the future.Tom Haigh, The Challenge
I would like to say on behalf of the team here at Aspire4u a MASSIVE THANK YOU for the Studio’s sponsorship of the Brilliant Birmingham Christmas party. It is very rare that we come across people and organisations that are so genuinely kind and supportive. The event was a huge success and we would not have been able to do it without your support. It was a perfect celebration of our five years. The twitterverse was alight and everyone loved the food.
We have been using the Studio for over a year now and continue to be impressed by the customer relations, before and during the event, the fresh and bright environment of the Studio along with the excellent audio visual support. It is by far the best event setting I have used in 20 years of being an events coordinator.John Sainsbury, Dechen
We've used Manchester a number of times and used Leeds in October last year. We get great service every time, the set-up is perfect, the space itself is interesting and the food is great - our delegates love thestudio!Kate Maughan, Northern Housing Consortium
You are our favourite events venue!Pauline, University of Birmingham
Miguel, Joe, Paul and all the team were wonderful, and certainly the best venue team I've ever worked with. Nothing was too much bother and they went the extra mile for us.Toki Allison, Zengenti
On the Friday night of the event we had incredible support for setup in Wendy. She is a rock star and should really be highlighted. On the overnight, we had Zainab and Fran. They both were amazing. In previous events, our volunteers have always had to sort of remind the staff at other venues about the cleaning, etc, but not Fran. She was on top of it and it was amazing. She was very helpful with every step. Zainab was a super star at helping us sort out ethernet issues. On the Saturday night Anna was just as great, and just made it so we didn't have to worry at any point.
The staff were amazing, the venue is fantastic. I've never seen so many people compliment a venue before. You have done a wonderful job.
This is a venue I have used now for many years I know it to be high quality and reasonable in price and the staff to be very helpful. Everything was on point.Christina Goodin, The Law Society
I have been so impressed with the Studio and what you have done with it. It is a fascinating place and you have given much thought to the facilities. It really is a first class venue and I only wish I was in Birmingham more often so that I could use it on a more frequent basis.
It’s a really great venue. Nicely laid out, a very relaxing atmosphere. Top-notch equipment. I loved the self-service coffee machine, meaning everyone could just grab a coffee when they wanted, not at set times.James Ronicle, Ecorys
Once I called to enquire I had such good service I knew that's the one I wanted to book immediately! Would definitely use again and recommend to others! Natasha was outstanding the entire day. We train people in customer service and would happily use her as an example of greatness. She thoroughly upheld your values of customer first.Sally McAlinney, SMaSH Training
The Studio Glasgow is a fabulous venue, we try to use for all of our events. The staff are so helpful and friendly from start to finish and the facilities are really lovely and fit for purpose. One of our trainers has even described it as being like ‘a TV studio’. The food is phenomenal, to the point of one of our delegates even asking for the recipe from the chef! The Studio is definitely one of the best venues in Glasgow and we cannot recommend it highly enough.Linsey Thyer, Children in Scotland
We had a fantastic time on Tuesday and couldn't have asked for the day to go any better. The venue was brilliant and thestudio was super accommodating throughout the whole process. Thank you so much! We will definitely be back in the future.
Transport Focus have run events across GB. The Studio helped us deliver the best we've done in 12 years....great help and support on the day and in the build-up.David Sidebottom, Transport Focus
The venue and customer service was fantastic. I have really enjoyed working with you and was very confident with the service we were going to get because I had used you before and knew what you would deliver.
I wanted to say a personal thanks to John (General Manager), Joe and G.
John helped with the housekeeping announcement and I am very appreciative of that. Joe was phenomenal (!) and such a massive help today. He helped with the sound and also during a period when a video play. Even though it didn’t play (which was our fault) Joe was quick to help me and was very reassuring with his supportive energy. He was also brilliant when we had to switch the screens – having him there made us all feel confident our event would be a success. G was also fantastic and worked really quickly to help me as well as responding quickly.
We used thestudio in Manchester for the first time this month for our quarterly business partner event, and will certainly be using them again.
The end-to-end support from Adam and the team was invaluable, always contactable and no question was too much. The venue itself was brilliant, easily accessible and many of our attendees commented on it in our event feedback forms. There was a great selection of food - overall we had a fantastic experience. Looking forward to our next event at the Studio in May!
The service is always great at the Studio. The team always look after our events exceptionally well and nothing is ever too much to do for us. This is one of the few venues where we get great feedback for catering (it's always a touch subject)! I would definitely recommend this venue to others.Sarah Bruce, Macmillan Cancer Support
Expressing my appreciation of the sterling efforts of Gillian and her team, who helped us host our annual staff awards dinner, held for the second consecutive year at The Studio last night.
The level of attention and professionalism maintained by Gillian and her team last was simply outstanding and very much appreciated by the 120 people from across Scotland who attended last night’s event.
Please pass on our grateful thanks to Gillian and her team: catering, waiting, security and bar staff. They are a credit to your organisation.
Saturday did go brilliantly!! And your team were amazing!
They popped up with a pre-delivery on a trolley, then suggested we fetch it the rest up on three trolleys. A few extra hands went down, no vehicle needed. By the time they were back the Cathedral had been filling up. But no downing tools from the Studio team, no.... up with the sleeves and onward into the crowded chaos serving with a smile, clearly experienced with trench warfare and relishing every moment.
230 people were served, a happy mood prevailed, joyous music sprinkled itself upon the gatherers.......all went away clutching a gift.
Your guys were so good I hereby confer upon them Honorary Membership of Let's Feed Brum.
Thank you the Studio, we love you!
Please pass my thanks on to the team at the studio. Kamran was a fantastic help to me leading up to the day and the staff couldn’t have been more helpful on the day, always on hand to help (quite unusual for a venue in my experience!). Great central location too with great directions!Susie Blackwell, Performance Officer
We would just like to say a huge thank you for supporting our VoxCon 2019 event on 14th May. The venue was absolutely exemplary. There is absolutely nothing which could have been improved from our perspective. the staff were super helpful and lovely to our guests. Thank you once again for providing such a fantastic venue.
We look forward to seeing you in the future.
I wanted to drop a note to thank you for your work on our event. As always we really enjoyed using the Studio and had lots of positive feedback from our delegates. Food was tasty and staff were fab! Thank you for holding our lunch back as well, Carol and I really enjoyed actually being able to sit and enjoy it for once!
During the day, the level of service we received was extremely commendable. This includes everything from the front desk, and floor reception staff, technology support and catering. The quality of refreshments was superb, in terms of freshness, quality of ingredients and presentation.Rachel Evans, Rail Engagement Manager
Formula for success: RISE early, work hard, strike oil… J.Paul Getty